*,*:before,*:after{box-sizing:border-box;margin:0;padding:0}body{font-family:system-ui,-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,sans-serif;background:#f5f5f5;color:#1a1a1a;font-size:14px;line-height:1.5}a{color:inherit;text-decoration:none}button{cursor:pointer;font-family:inherit;font-size:inherit}input,select,textarea{font-family:inherit;font-size:inherit}:root{--primary: #2563eb;--primary-hover: #1d4ed8;--danger: #dc2626;--success: #16a34a;--warning: #ca8a04;--muted: #6b7280;--border: #e5e7eb;--card-bg: #ffffff;--sidebar-width: 220px;--header-height: 52px}.icon-primary{color:var(--primary)}.icon-green{color:var(--success)}.icon-red{color:var(--danger)}.icon-gray{color:var(--muted)}.spinner{width:20px;height:20px;border:2px solid var(--border);border-top-color:var(--primary);border-radius:50%;animation:spin .7s linear infinite}.spinner--sm{width:14px;height:14px}.spinner--lg{width:40px;height:40px}@keyframes spin{to{transform:rotate(360deg)}}.btn{display:inline-flex;align-items:center;gap:6px;padding:8px 16px;border-radius:6px;font-weight:500;font-size:14px;border:1px solid transparent;transition:background .15s,color .15s,border-color .15s;white-space:nowrap;text-decoration:none}.btn-primary{background:var(--primary);color:#fff}.btn-primary:hover:not(:disabled){background:var(--primary-hover)}.btn-secondary{background:var(--card-bg);border-color:var(--border);color:#374151}.btn-secondary:hover:not(:disabled){background:#f9fafb}.btn-ghost{background:transparent;color:var(--muted)}.btn-ghost:hover:not(:disabled){background:#f3f4f6;color:#1a1a1a}.btn-danger-outline{background:transparent;border-color:var(--danger);color:var(--danger)}.btn-danger-outline:hover:not(:disabled){background:#fef2f2}.btn-approve{background:var(--success);color:#fff;border:none}.btn-approve:hover:not(:disabled){background:#15803d}.btn-reject{background:var(--danger);color:#fff;border:none}.btn-reject:hover:not(:disabled){background:#b91c1c}.btn:disabled{opacity:.6;cursor:not-allowed}.btn-full{width:100%;justify-content:center}.btn-sm{padding:4px 10px;font-size:12px}.btn-lg{padding:12px 24px;font-size:16px}.btn-icon{background:none;border:none;color:var(--muted);padding:4px;border-radius:4px}.btn-icon:hover{background:#f3f4f6;color:#1a1a1a}.btn-icon-only{padding:6px}.form-group{display:flex;flex-direction:column;gap:4px}.form-group label{font-size:13px;font-weight:500;color:#374151}.form-group input,.form-group textarea{padding:8px 12px;border:1px solid var(--border);border-radius:6px;background:#fff;color:#1a1a1a;transition:border-color .15s}.form-group input:focus,.form-group textarea:focus{outline:none;border-color:var(--primary);box-shadow:0 0 0 2px #2563eb26}.auth-container{min-height:100vh;display:flex;align-items:center;justify-content:center;background:#f5f5f5;padding:24px}.auth-card{background:var(--card-bg);border-radius:12px;border:1px solid var(--border);padding:32px;width:100%;max-width:400px;display:flex;flex-direction:column;gap:24px}.auth-card--wide{max-width:480px}.auth-logo{display:flex;flex-direction:column;align-items:center;gap:8px;text-align:center}.auth-logo h1{font-size:22px;font-weight:700}.auth-subtitle{color:var(--muted);font-size:13px}.auth-form{display:flex;flex-direction:column;gap:16px}.auth-hint{font-size:13px;color:var(--muted)}.auth-divider{display:flex;align-items:center;gap:12px;color:var(--muted);font-size:12px}.auth-divider:before,.auth-divider:after{content:"";flex:1;border-top:1px solid var(--border)}.dev-banner{background:#fef9c3;border:1px solid #fde047;border-radius:6px;padding:8px 12px;font-size:12px;color:#713f12}.qr-section{display:flex;flex-direction:column;align-items:center;gap:20px}.qr-image{border-radius:8px;border:1px solid var(--border)}.qr-placeholder{display:flex;flex-direction:column;align-items:center;gap:12px;padding:40px;color:var(--muted)}.qr-timer{font-size:12px;color:var(--muted)}.qr-steps{display:flex;flex-direction:column;gap:12px;width:100%}.qr-step{display:flex;align-items:flex-start;gap:10px;font-size:13px;color:#374151}.qr-status{display:flex;flex-direction:column;align-items:center;gap:12px;padding:24px;color:var(--muted)}.qr-status--error{color:var(--danger)}.qr-status--success{color:var(--success)}.layout{display:flex;min-height:100vh}.sidebar{display:flex;flex-direction:column;width:var(--sidebar-width);background:var(--card-bg);border-right:1px solid var(--border);height:100vh}.sidebar-header{display:flex;align-items:center;justify-content:space-between;padding:16px;border-bottom:1px solid var(--border)}.sidebar-logo{font-size:15px;font-weight:700;color:var(--primary)}.connection-badge{display:flex;align-items:center;gap:4px}.connection-label{font-size:11px;color:var(--muted)}.sidebar-nav{flex:1;display:flex;flex-direction:column;gap:2px;padding:12px 8px;overflow-y:auto}.nav-item{display:flex;align-items:center;gap:10px;padding:8px 12px;border-radius:6px;color:#374151;font-size:14px;font-weight:500;transition:background .1s}.nav-item:hover{background:#f3f4f6}.nav-item--active{background:#eff6ff;color:var(--primary)}.nav-badge{margin-left:auto;background:var(--danger);color:#fff;border-radius:10px;font-size:11px;font-weight:700;min-width:18px;height:18px;display:inline-flex;align-items:center;justify-content:center;padding:0 5px}.sidebar-footer{display:flex;align-items:center;gap:10px;padding:12px 16px;border-top:1px solid var(--border)}.agent-avatar-small{width:32px;height:32px;border-radius:50%;background:var(--primary);color:#fff;display:flex;align-items:center;justify-content:center;font-size:12px;font-weight:600;overflow:hidden;flex-shrink:0}.agent-avatar-small img{width:100%;height:100%;object-fit:cover}.agent-info-small{flex:1;min-width:0}.agent-name-small{display:block;font-size:13px;font-weight:500;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.agent-phone-small{display:block;font-size:11px;color:var(--muted)}.main-container{flex:1;display:flex;flex-direction:column;min-width:0}.main-content{flex:1;overflow-y:auto;padding:24px}.sidebar-desktop{display:flex}.sidebar-mobile{display:none;position:fixed;top:0;left:0;height:100vh;z-index:200;transform:translate(-100%);transition:transform .25s}.sidebar-mobile--open{transform:translate(0)}.sidebar-overlay{display:none;position:fixed;top:0;right:0;bottom:0;left:0;background:#0006;z-index:199}.mobile-header{display:none;align-items:center;gap:12px;padding:0 16px;height:var(--header-height);border-bottom:1px solid var(--border);background:var(--card-bg);position:sticky;top:0;z-index:10}.mobile-title{font-size:16px;font-weight:700;flex:1}@media(max-width:640px){.sidebar-desktop{display:none}.sidebar-mobile{display:flex}.sidebar-overlay{display:block}.mobile-header{display:flex}.main-content{padding:16px}}.page{display:flex;flex-direction:column;gap:20px;max-width:800px}.page-header{display:flex;align-items:flex-start;justify-content:space-between;gap:12px}.page-title{font-size:20px;font-weight:700}.page-subtitle{font-size:13px;color:var(--muted);margin-top:2px}.page-loading{display:flex;flex-direction:column;align-items:center;justify-content:center;gap:12px;height:200px;color:var(--muted)}.page-loading--sm{height:80px}.empty-state{display:flex;flex-direction:column;align-items:center;justify-content:center;gap:12px;padding:48px 24px;text-align:center;color:var(--muted)}.empty-state h2{color:#1a1a1a;font-size:16px}.empty-state-hint{display:flex;align-items:center;gap:6px;font-size:12px}.back-btn{margin-bottom:-8px}.error-banner{display:flex;align-items:center;gap:8px;padding:10px 12px;background:#fef2f2;border:1px solid #fecaca;border-radius:6px;color:var(--danger);font-size:13px}.request-list{display:flex;flex-direction:column;gap:12px}.request-card{background:var(--card-bg);border:1px solid var(--border);border-radius:8px;padding:16px;display:flex;flex-direction:column;gap:10px;transition:box-shadow .15s,border-color .15s;color:#1a1a1a}.request-card:hover{border-color:var(--primary);box-shadow:0 2px 8px #2563eb1a}.request-card--history{cursor:pointer}.request-card-header{display:flex;align-items:flex-start;justify-content:space-between;gap:8px}.request-card-meta{display:flex;align-items:center;flex-wrap:wrap;gap:4px}.request-project{font-weight:600;font-size:14px;display:flex;align-items:center;gap:6px}.request-project-icon{width:20px;height:20px;object-fit:contain;border-radius:4px;border:1px solid var(--border, #e5e7eb);flex-shrink:0}.request-project-icon-fallback{width:20px;height:20px;border-radius:4px;background:var(--primary, #2563eb);color:#fff;font-size:9px;font-weight:700;display:inline-flex;align-items:center;justify-content:center;flex-shrink:0;letter-spacing:0;line-height:1}.request-tenant{color:var(--muted);font-size:13px}.request-card-time{display:flex;align-items:center;gap:4px;color:var(--muted);font-size:12px;white-space:nowrap}.request-payload{background:#f9fafb;border:1px solid var(--border);border-radius:6px;padding:0;overflow:auto;max-height:200px}.request-payload pre{font-size:12px;white-space:pre-wrap;word-break:break-all;padding:10px}.request-card-footer{display:flex;align-items:center;justify-content:space-between}.request-actions-hint{display:flex;align-items:center;gap:6px;color:var(--muted);font-size:12px}.routing-mode{font-size:11px;padding:2px 8px;background:#f3f4f6;border-radius:4px;color:var(--muted)}.request-tags{display:flex;flex-wrap:wrap;gap:6px}.request-rule-name{font-size:12px;color:var(--primary);font-style:italic;font-weight:600;margin:4px 0 0}.tag-badge{display:inline-block;padding:2px 8px;border-radius:12px;color:#fff;font-size:11px;font-weight:500}.decision-badge{display:flex;align-items:center;gap:4px;font-size:12px;color:var(--muted)}.status-badge{display:inline-block;padding:2px 10px;border-radius:12px;font-size:11px;font-weight:600;text-transform:uppercase;letter-spacing:.04em;white-space:nowrap}.status-badge--pending{background:#fef9c3;color:#713f12}.status-badge--approved{background:#dcfce7;color:#15803d}.status-badge--rejected{background:#fee2e2;color:#b91c1c}.status-badge--expired,.status-badge--cancelled{background:#f3f4f6;color:#6b7280}.detail-card{background:var(--card-bg);border:1px solid var(--border);border-radius:8px;padding:24px;display:flex;flex-direction:column;gap:20px}.detail-header{display:flex;align-items:flex-start;justify-content:space-between;gap:12px}.detail-header-left{display:flex;flex-direction:column;gap:2px}.detail-header-right{display:flex;align-items:center;gap:8px;flex-shrink:0;flex-wrap:wrap;justify-content:flex-end}.detail-title-row{display:flex;align-items:center;gap:10px}.project-icon{width:36px;height:36px;object-fit:contain;border-radius:6px;border:1px solid var(--border, #e5e7eb);flex-shrink:0}.project-icon-fallback{width:36px;height:36px;border-radius:6px;background:var(--primary, #2563eb);color:#fff;font-size:13px;font-weight:700;display:flex;align-items:center;justify-content:center;flex-shrink:0;letter-spacing:.5px}.detail-title{font-size:18px;font-weight:700}.detail-subtitle{font-size:13px;color:var(--muted);margin-top:2px}.detail-rulename{font-size:12px;color:var(--primary);font-style:italic;margin-top:2px}.detail-meta{display:flex;align-items:center;gap:16px;font-size:12px;color:var(--muted);flex-wrap:wrap}.detail-section{display:flex;flex-direction:column;gap:8px}.detail-section h2{font-size:14px;font-weight:600;margin:0;display:flex;align-items:center;gap:6px}.detail-empty{font-size:13px;color:var(--muted)}.timer-badge{display:inline-flex;align-items:center;gap:4px;padding:3px 8px;border-radius:12px;font-size:12px;font-weight:600;background:#f0fdf4;color:var(--success);border:1px solid #bbf7d0}.timer-badge--urgent{background:#fff7ed;color:#c2410c;border-color:#fed7aa}.timer-badge--pulse{animation:timer-pulse 1s ease-in-out infinite}@keyframes timer-pulse{0%,to{opacity:1}50%{opacity:.55}}.strong-auth-badge{display:inline-flex;align-items:center;gap:4px;padding:3px 8px;border-radius:12px;font-size:12px;font-weight:600;background:#eff6ff;color:var(--primary);border:1px solid #bfdbfe}.json-viewer{background:#f9fafb;border:1px solid var(--border);border-radius:6px;padding:12px;font-size:12px;white-space:pre-wrap;word-break:break-all;overflow:auto;max-height:320px}.payload-card{background:#f9fafb;border:1px solid var(--border);border-radius:6px;overflow:hidden}.payload-row{display:flex;align-items:baseline;gap:12px;padding:8px 12px;border-bottom:1px solid var(--border);font-size:13px}.payload-row:last-child{border-bottom:none}.payload-key{font-weight:600;color:#374151;flex-shrink:0;min-width:120px;max-width:200px;word-break:break-word}.payload-value{color:#1a1a1a;word-break:break-word;flex:1}.payload-accordion{border-bottom:1px solid var(--border)}.payload-accordion:last-child{border-bottom:none}.payload-accordion-header{display:flex;align-items:center;justify-content:space-between;padding:8px 12px;width:100%;background:none;border:none;cursor:pointer;font-size:13px;text-align:left;transition:background .1s}.payload-accordion-header:hover{background:#f3f4f6}.payload-accordion-body{padding:0 12px 10px;background:#fff}.payload-nested{border:1px solid var(--border);border-radius:4px;overflow:hidden;font-size:13px}.payload-table{width:100%;border-collapse:collapse;font-size:12px}.payload-table th,.payload-table td{padding:6px 8px;border:1px solid var(--border);text-align:left;word-break:break-word}.payload-table th{background:#f3f4f6;font-weight:600;color:#374151}.payload-table tr:nth-child(2n) td{background:#f9fafb}.att-list{display:flex;flex-direction:column;gap:8px}.att-item{border:1px solid var(--border);border-radius:6px;overflow:hidden}.att-item-header{display:flex;align-items:center;gap:8px;padding:10px 12px;background:#f9fafb}.att-icon{font-size:18px;flex-shrink:0}.att-name{font-size:13px;font-weight:500;flex:1;word-break:break-word}.att-mime{font-size:11px;color:var(--muted);flex-shrink:0}.att-actions{display:flex;gap:6px;flex-shrink:0}.att-preview{border-top:1px solid var(--border);background:#000;display:flex;align-items:center;justify-content:center;max-height:400px;overflow:hidden}.att-preview-img{max-width:100%;max-height:400px;object-fit:contain;display:block}.att-preview-img--clickable{cursor:zoom-in}.att-preview-pdf{width:100%;height:400px;border:none;display:block}.lightbox-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#000000d9;z-index:9999;display:flex;flex-direction:column;align-items:center;justify-content:center;padding:24px;cursor:pointer}.lightbox-close{position:absolute;top:16px;right:16px;background:#ffffff26;border:none;color:#fff;border-radius:50%;width:36px;height:36px;display:flex;align-items:center;justify-content:center;cursor:pointer;transition:background .15s}.lightbox-close:hover{background:#ffffff4d}.lightbox-title{color:#fffc;font-size:13px;margin-bottom:12px;text-align:center;max-width:80%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.lightbox-img{max-width:100%;max-height:calc(100vh - 120px);object-fit:contain;border-radius:4px;cursor:default}.detail-section-toggle{display:flex;align-items:center;justify-content:space-between;gap:8px;background:none;border:1px solid var(--border);border-radius:6px;padding:8px 12px;width:100%;cursor:pointer;font-size:14px;text-align:left;transition:background .1s}.detail-section-toggle:hover{background:#f9fafb}.detail-section-toggle-label{font-weight:600;color:#374151}.response-banner{display:flex;align-items:center;gap:8px;padding:10px 14px;border-radius:6px;font-size:13px}.response-banner--approved{background:#dcfce7;color:#15803d}.response-banner--rejected{background:#fee2e2;color:#b91c1c}.resolved-banner{display:flex;align-items:flex-start;gap:14px;padding:16px 18px;border-radius:10px;margin-top:8px}.resolved-banner--expired{background:#f3f4f6;color:#374151;border:1px solid #d1d5db}.resolved-banner--cancelled{background:#fff7ed;color:#7c2d12;border:1px solid #fdba74}.resolved-banner--approved{background:#dcfce7;color:#14532d;border:1px solid #86efac}.resolved-banner--rejected{background:#fee2e2;color:#7f1d1d;border:1px solid #fca5a5}.resolved-banner-icon{font-size:28px;line-height:1;flex-shrink:0;margin-top:2px}.resolved-banner-body{flex:1}.resolved-banner-title{font-size:15px;font-weight:700;margin:0 0 4px}.resolved-banner-subtitle{font-size:13px;margin:0 0 8px;opacity:.85;line-height:1.5}.resolved-banner-countdown{font-size:12px;opacity:.65;margin:0}.resolved-banner-btn{align-self:center;flex-shrink:0;font-size:13px}.detail-actions{display:flex;gap:12px;padding-top:4px}.reject-form{display:flex;flex-direction:column;gap:12px;width:100%}.reject-form label{font-size:13px;font-weight:500}.reject-form textarea{padding:8px 12px;border:1px solid var(--border);border-radius:6px;resize:vertical}.reject-form textarea:focus{outline:none;border-color:var(--danger)}.reject-form-actions{display:flex;gap:10px}.profile-card{background:var(--card-bg);border:1px solid var(--border);border-radius:8px;padding:24px;display:flex;flex-direction:column;gap:20px;max-width:480px}.profile-avatar{display:flex;justify-content:center}.avatar-initials--lg{width:72px;height:72px;border-radius:50%;background:var(--primary);color:#fff;display:flex;align-items:center;justify-content:center;font-size:24px;font-weight:700}.profile-info-static{display:flex;align-items:center;gap:8px;color:var(--muted);font-size:13px;justify-content:center}.profile-phone{display:flex;align-items:center;gap:6px}.profile-form{display:flex;flex-direction:column;gap:16px}.settings-section{display:flex;flex-direction:column;gap:10px}.settings-section-header{display:flex;align-items:center;justify-content:space-between}.settings-section-title{font-size:15px;font-weight:600}.settings-section-desc{font-size:13px;color:var(--muted)}.settings-card{background:var(--card-bg);border:1px solid var(--border);border-radius:8px;overflow:hidden}.settings-empty{display:flex;flex-direction:column;align-items:center;gap:8px;padding:32px;color:var(--muted);font-size:13px}.settings-row{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:12px 16px}.settings-row--border{border-bottom:1px solid var(--border)}.settings-row--action{padding-top:12px;padding-bottom:12px}.settings-label{font-size:12px;font-weight:500;color:var(--muted)}.settings-value{font-size:14px;font-weight:500}.session-info{display:flex;align-items:flex-start;gap:10px}.session-meta{font-size:12px;color:var(--muted)}.session-meta--ua{font-size:11px;color:#9ca3af;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:220px}.settings-value--muted{font-size:12px;color:var(--muted);font-weight:400}.view-mode-toggle{display:flex;border:1px solid var(--border);border-radius:6px;overflow:hidden;flex-shrink:0}.view-mode-btn{display:flex;align-items:center;gap:5px;padding:6px 12px;font-size:13px;font-weight:500;background:var(--card-bg);border:none;cursor:pointer;color:var(--muted);transition:background .15s,color .15s;border-right:1px solid var(--border)}.view-mode-btn:last-child{border-right:none}.view-mode-btn:hover{background:#f3f4f6}.view-mode-btn--active{background:var(--primary);color:#fff}.view-mode-btn--active:hover{background:#1d4ed8}.seq-counter{display:flex;align-items:center;justify-content:space-between}.seq-counter-badge{display:inline-flex;align-items:center;padding:3px 10px;border-radius:12px;font-size:12px;font-weight:600;background:#eff6ff;color:var(--primary);border:1px solid #bfdbfe}